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I have tried the new iTunes 8.1, the 7.4 and the iTunes 7 several times. It downloads the setup onto my computer and when i click it it takes me to the 'run' pop up box, but when i click run. Show more my computer was erased a few days ago (i had a bad virus) and now i cant seem to get iTunes to download. I have tried the new iTunes 8.1, the.
Let’s try the downloading the iTunes after performing a clean boot in the computer.
Follow the steps given below:
Method 1: Clean Boot.
You may perform clean boot and check if the issue persists. To help troubleshoot error messages and other issues, we can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a 'clean boot.' A clean boot helps eliminate software conflicts. You can perform a clean boot by following the steps given below:
Step 1: Disable all the third party services
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the optionLoad startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a.Follow steps 1a and 1b to start the System Configuration utility.
b.Click the Services tab, and then click to select the Hide all Microsoft services check box.
c.Click to select half of the check boxes in the Service list.
d.Click OK, and then click Restart.
Step 3: Determine whether the problem returns.
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in theStartup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in theStartup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting theHide all Microsoft services check box in either step.
Step 6: Resolve the problem.
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7: Boot to Normal Startup
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
Why Won't Itunes Download My Photos
b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.
If the issue persists, I would suggest you to contact the Apple Support from the link: